Markfield Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Dr Heaton was very helpful, answered queries and gave advice.

May 13, 2026 at 3:39 pm

Very good

Staff very helpful

I think the telephone answering system in the morning when you ring at ,8am and it tells you as are the 30th person in the queue is misleading is it designed to put people off ?

May 13, 2026 at 2:58 pm

Very poor

I felt the whole conversation with Dr. Bird was a waste of time. She clearly didn’t know the history or had taken the time to read up any notes. I wouldn’t have minded being called in half an hour after my appointment time if I thought she had taken time to at least know what was what.

The reception staff are professional. Sadly my experience with the Doctor wasn’t

May 13, 2026 at 2:57 pm

Neither good nor poor

I waited for 20 minutes. I was a bit surprised when Dr Bird called my name, but it was not shown on the TV yellow announcement screen. Maybe she was not aware that I am Deaf. But on my record mentioned I am deaf.

N/A

May 13, 2026 at 2:50 pm

Very good

Reception, Nurses have all been very helpful and easy to talk to. Luckily I have not needed to speak to a Doctor in recent years but when I did I always found Dr. T quite approachable.

May 13, 2026 at 2:47 pm

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