Friends and Family Test Results

Very good

Dr Bhatt has been very helpful and has helped me with my queries about my biopsy result from the hospital.

Very good

It was helpful and informative

Very good

This doctors surgery is definitely one of the best
There is nothing the staff here won’t do for you
Always helpful
Always taking time to listen to what you have to say
Always putting paying care and well being first

Personally I don’t feel there is need for improvement
Appointment times are always on time
Staff are always friendly and welcoming
Feel like I’m valued
So for me nothing needs changing

Very good

Efficient caring friendly

Poor

For the second time in a row, I arrived at the surgery to find that my appointment had been cancelled. As had happened the time before, I was told that a text had been sent advising me of the cancellation. I had not received it. Indeed, the cancellation text did not appear on my mobile phone until several minutes after I had been at the surgery.

Please realise that mobile phone text messages are often not received immediately by their intended recipients. For a variety of reasons, their delivery may be delayed. Actual phone calls take place in real time and would have a much greater chance of getting news of cancellations to patients in time to prevent unnecessary journeys.