Friends and Family Test Results

Very good

Polite and friendly staff

Very good

Very good

I’ve recently had a medication review . The pharmacist was friendly and took the time to go through my medication and discuss any concerns.
The practice and its staff are always polite and very professional in their duty of care.

Nothing

Neither good nor poor

I was advised to see a doctor. The receptionist said ring tomorrow, l did and was offered an appointment at 15.00 that day. Why encourage phone e calls?
I was subsequently offered a doctors appointment in two weeks time with only appointment at 8.30 which was too early for me. But was told that’s all there was. I then telephoned to say the appointment needs to be changed to the afternoon , which is what I asked for at the time of booking the appointment.

Sort the logic of appointment booking.

Very good

Apart from an abrupt and to be honest quite rude receptionist that we don’t usually see in our surgery all of the staff and doctors are very supportive and kind.

Don’t want to point out anyone specifically but I’m sure you will know which lady who we have only ever seen once, really could do with further training in listening and compassion. This is not the norm at Markfield surgery so hopefully she can remain behind the scenes in future and not make people feel uncomfortable and worthless.