About the PPG
The Patient Participation Group (PPG) is a group of volunteer patients who work alongside Markfield Medical Centre to support and improve the services provided to patients.
The group offers a structured way for patients to share ideas, raise themes, and provide feedback on how services are experienced in practice. By working collaboratively with the Practice team, the PPG helps ensure that patient perspectives are considered when changes or improvements are being planned.
The PPG does not deal with individual medical issues or personal complaints. These should always be directed to the Practice through the usual channels.
PPG Projects and Activities
The Patient Participation Group has supported a range of practical projects to improve patient experience and support the wider Markfield community. This has included contributing to the village defibrillator network, supporting the introduction of an improved telephone system and waiting room display screen, and helping to organise carer support sessions in the community. The PPG continues to support new initiatives, including digital inclusion activities to help patients make better use of online NHS services, with future work shaped by patient feedback and local priorities.
What the PPG Does
The PPG acts as a link between patients and the Practice. Its role includes:
- Sharing patient feedback and views
- Supporting better communication between patients and the Practice
- Contributing to discussions about services and patient experience
- Helping the Practice understand patient priorities and concerns.
The focus is on constructive engagement and continuous improvement rather than operational or clinical decision-making.
Contacting the PPG
Patients are welcome to contact the PPG with suggestions, questions, or to find out more about the group.
PPG email address:
ppgmarkfield@gmail.com
This is the main point of contact for the PPG.
PPG Members
The current members of the Patient Participation Group are listed below. Only phone and email contact details are shown.
| NAME | ROLE | PHONE NUMBER | |
| Jacqueline Walker-Sutton | Chair | 07887 833439 | ukjacq55@gmail.com |
| Roy Isbell | Vice Chair | 07860 189282 | roy@isbelluk.net |
| Mary Pepper | Member | 01530 249101 | – |
| Angela Berry | Member | 01530 242578 / 07971 254165 | angelaberry42@btinternet.com |
| Robert Quiney | Member | 01530 610795 / 07837 561862 | robertq@talktalk.net |
| Jane Harwood-Scott | Member | 01530 242277 / 07949 212128 | jane.harwoodscott@btinternet.com |
| Yogesh Thacker | Member | – | – |
| Patricia Hardy | Member | – | – |
| Louise Wright | Member | – | – |
| Kate Goodger | Member | – | – |
Joining the PPG
Any patient registered with Markfield Medical Centre can express an interest in becoming involved with the PPG.
If you would like to take part, you can either speak to the Reception Team at the Practice or email your name and contact details to ppgmarkfield@gmail.com. A member of the group will then be in touch to explain how the PPG works and what involvement typically looks like.
Election of PPG and PPG group officers
Election of officers to facilitate the running of the PPG will be held annually at the AGM each year. Nominations can be made by any member of the PPG and these should be seconded by another member. All nominations should be submitted to the PPG Secretary at least two weeks in advance of the AGM to allow details to be circulated to all members in advance of the AGM. Officers must be willing to serve on the PPG for a period of 1 year and may or may not choose to stand for re-election.
Officers Include:
– Chairperson – to manage the conduct and running of the PPG.
-Secretary – to take responsibility for agendas, minutes, correspondence and general administration.
-A Treasurer may also be elected should the need arise.
Confidentiality
Confidentiality is an extremely important principle in the provision of healthcare and this principle will be extended to the activities of the PPG. All members of the PPG will be expected to maintain confidentiality within the PPG, to MMC and specifically to individuals within the group of all sensitive information.
Identification of Priorities
The purpose of the patient participation group is to ensure that patients are involved in decisions about the range, shape and quality of services provided by the practice.
During the year the PPG has worked closely with the Doctors and practice staff to review and carry out actions identified in the most recent patient survey.
A review of various sources of feedback has been carried out to identify priorities for the practice. The feedback has been taken from :-
Latest in house patient survey
National patient survey
Productive General Practice feedback
Friend and Family Test
Suggestion Box and Patient Complaints
Annual Practice appraisal
From the analysis of the feedback the PPG and the practice have identified and agreed the following three key priority areas :-
- Review ease of access for patients wishing to use the service.
- Promote Health Education with the support of PPG and practice champions.
- Review Markfield Medical Centre website to ensure information is meaningful and up to date.