At Markfield Medical Centre we'll do all we can to provide the best possible primary care to you and your families.
If at any time you are not happy about the service or care you have received please let us know.
Contact the Practice Manager, either orally or in writing or electronically.
We will aim to sort out your concern immediately. If we cannot deal with your complaint within one working day, you will receive a written acknowledgement letter within three working days.
Your concern will be investigated and the Practice Manager will contact you within 28 days.
If the matter is not resolved at this stage the practice has up to 6 months to achieve a resolution under the new NHS and social care complaints procedure.
If for any reason you do not wish to make a complaint directly to the practice you have a choice. You can contact NHS England at:
PO Box 16738
Telephone: 0300 311 22 33
If you are not satisfied with the outcome of your complaint you can refer it for investigation by the parliamentary and Health Service Ombudsman at:
Ring complaints helpline.........0345 015 4033
Fax..........................................0300 061 4000
The Ombudsman can consider your complaint and also any grievances about the administration of the complaints procedure itself.