Complaints

At Markfield Medical Centre we'll do all we can to provide the best possible primary care to you and your families.

If at any time you are not happy about the service or care you have received please let us know.

Step 1

Contact the Practice Manager, either orally or in writing or electronically.

We will aim to sort out your concern immediately. If we cannot deal with your complaint within one working day, you will receive a written acknowledgement letter within three working days.

Your concern will be investigated and the Practice Manager will contact you within 28 days.

If the matter is not resolved at this stage the practice has up to 6 months to achieve a resolution under the new NHS and social care complaints procedure.

If for any reason you do not wish to make a complaint directly to the practice you have a choice. You can contact NHS England at:

NHS England
PO Box 16738
Redditch
B97 9PT

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 0300 311 22 33

Step 2

If you are not satisfied with the outcome of your complaint you can refer it for investigation by the parliamentary and Health Service Ombudsman at:

Millbank Tower
Millbank
London
SW14 4QP

Or:

Ring complaints helpline.........0345 015 4033
Fax..........................................0300 061 4000
email..... This email address is being protected from spambots. You need JavaScript enabled to view it.

The Ombudsman can consider your complaint and also any grievances about the administration of the complaints procedure itself.

Address

Markfield Medical Centre

24 Chitterman Way

Markfield

Leicestershire

LE67 9WU

01530 249461

Map

markfieldmedicalcentremap

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Catchment Area

markfieldcatchmentmap

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