STAFF RESILIENCE – We have been fortunate so far not to have any staff contract Coronavirus. We have done are best to be very sensible and implement safety measures to protect our patients and staff whilst remaining open. We have had many of our staff who have had to isolate or shield and work at home and we have continued to operate well.
We understand that things are going to be challenging coming into the winter months and there will be an increase in viruses, often with similar symptoms to coronavirus. We will be maintaining the precautions we have put in place to protect everybody but encourage you to call us if you are unwell.
On another note, I am aware that we have been having some recent issues with the telephone system, the engineers have been working to resolve these issues and I want to apologies for any difficulties you may have had getting through to us over the phone in the last couple of weeks.
Demand is high again and this is increased at the moment because of the delivery of the flu campaign so we appreciate your patience with us.
Thank you for your continued support
PLEASE WEAR A FACE COVERING WHEN COMING INTO THE PRACTICE, THIS COULD BE A SCARF, BANDANA OR FACE MASK
PLEASE DROP ANY PRESCRIPTION REQUESTS THROUGH THE POSTBOX OUTSIDE OF RECEPTION - IT IS CLEARLY SIGNED
IF YOU NEED AN APPOINTMENT PLEASE CALL US ON 01530 249461
The principle trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if
- You have had these symptoms of a continuous new or worsening cough and a high temperature for fewer than 15 days
- You are aged 50 to 64 with a pre-existing illness
- You are aged 65 and above
COVID-19 Project - Southern Health NHS
PARTICIPANT INFORMATION SHEET
Project title: Psychological impact of COVID- 19- pandemic and experience: An international survey. Please click on the link below for details to participate
Markfield Medical Centre May 2020 update
Firstly, we would like to extend a really big ’thank you ‘to those people and organisations who have made PPE face visors for the surgery over the last few weeks - Ashby School Design and Technology department, Leicester Grammar School Design department, Graphic Packaging International, Bardon and one of our patients who has a 3D printer and has also kindly made visors. Such acts of generosity not only help to keep our surgery staff safe but also demonstrate the great community spirit that has developed during this very difficult time.
Secondly, we thought it would be useful to update everyone on how Markfield Medical Centre has reorganised their practice in order to help patients whilst observing the necessary safety protocols.
Most importantly, the surgery echoes the request of the NHS that people seek medical advice and help when they need it.
Any patients who have any medical concerns or who are unwell should call the surgery as normal but please do not go into the practice unless arranged (see below). 10 minute GP appointments are still available but they are done in the form of telephone consultations instead.
The practice has also enabled ‘Engage consult ‘which can be found on the practice website and which can be used for online consultations and administration queries. Information on how to register and use this service is also on the website.
Doctors have the ability to carry out a video consultation if this is necessary or they may ask for a photo of an ailment to be sent through.
Patients can still be seen in the surgery in the green zone (main reception, doctors and nurses rooms) which is for patients without any Coronavirus symptoms. Once the GP has triaged a patient over the telephone they may decide it is safe for a face to face consultation and will book that for you. Patients may be asked to stay in their car until called into the surgery. Patients are asked to attend alone although in some cases this may not be possible. This area is disinfected every 2-3 hours to ensure it remains a clean area. Clinicians may still decide to wear PPE if they deem it appropriate.
The surgery also has ared zone, which is at the end of the corridor and is accessible via the door next to Masons Chemists. Red zone appointments are for patients that have any respiratory issues, exacerbation of Asthma, chesty productive coughs, breathless etc. Patients will be asked to enter and put on a face mask and take a seat. Please call reception by mobile phone to inform them you have arrived and DO NOT ENTER main reception. If you do not have a mobile phone at the time of your appointment someone from reception will come down and check to see if you are there. Clinicians will wear full PPE in this area.
Nurses are still carrying out dressings when needed although have been advised to show patients how to do their own to reduce the footfall into the practice.
VitB12 injections have been temporarily stopped following national guidelines, with a few exceptions. Patients have been sent a letter regarding this.
Screening such as smears and bowel screening has been delayed for 3 months, as have all routine reviews that cannot be done over the phone. The surgery continues to do medication reviews, Asthma and COPD reviews, over the phone.
Urgent bloods for pre-chemo or drug monitoring are continuing unless the clinician feels it safe to delay for 3 months.
Shielded patients should all have now received letters, and the Surgery is working through these lists to ensure patients have suitable care plans, summary care records and special patient notes as well as giving everyone a wellbeing call. However if anyone is feeling unwell or needs help and does not know how to access any please call the surgery and they will try to help.
The surgery has received a number of enquiries about dental services. The advice they have received includes the following –
Urgent Dental Care Hubs have been established across the East Midlands, including Hubs in Oakham, Melton Mowbray, Loughborough, Leicester, Corby and Kettering.
People with an urgent dental need should not visit local dental practices but contact them by telephone, between the hours of 9am-5pm, Monday to Friday, for information or advice on alternative arrangements in place. During evenings after 5pm, weekends and bank holidays patients should contact NHS 111.
All dental practices are offering telephone or video-link consultations and can prescribe painkillers and antibiotics if needed. They will also be able to onward refer those patients in need of urgent treatment to a service where they are triaged and arranged to be seen if appropriate. People seeking help should not visit A&E departments or GP surgeries for dental care.
It is very important for their own safety that patients are clear about whether they have a temperature, are symptomatic, self-isolating or in a vulnerable or shielded group or have no symptoms so this can be included within an onward referral to access Urgent Dental Care services.
The important message to all patients is that Markfield Medical Centre is still there for medical care and medication needs. If you have a medical problem please telephone the surgery and they will do their best to help.
Stay home - protect the NHS - save lives
Please make sure all urine samples are brought into reception before 12:00, we are unable to take any after this cut off time due to the sample being taken to be processed.
Extended Opening Hours
New additional appointments being offered at Markfield Medical Centre starting 1st July 2019
Early Morning GP Appointments
Wednesday 7:30am - 8am
Thursday 7:30am -8am
Also available to book online
Early HCA Blood Test Appointments
Tuesday 7:30am - 8am
Thursday 7:30am - 8am
Friday 7:30am - 8am
Please call reception to book
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.